How to get HTC Sync Manager recognize your phone?

HTC Sync Manager

HTC Sync Manager is the free application for your computer that makes it easy to sync all of your media to and from your computer with your HTC phone. You can also sync all of your contacts, calendar events, bookmarks, and documents as well. Once synced, you can easily manage and organize with HTC Sync Manager on your computer. Everything is safely backed up and ready to be updated to your phone.

You can download HTC Sync Manager, available for Windows and Mac, for free directly from HTC

After installation, all you have to do is connect your  HTC  device to your PC with your micro USB cable. From there, the program will recognize your device and begin syncing automatically. You’ll know Sync Manager recognizes your device because it’ll show your device properties on the application’s home screen.

As said above HTC Sync Manager functions similarly to any file explorer, but looks pretty doing it and is streamlined to function with your HTC device. The program divides things up top into four headers: Home, Music, Gallery, and Files.

After successfully installing HTC Sync Manager on your computer, you may need to configure some settings on your phone and your computer for HTC Sync Manager to recognize your phone.

In some cases, the computer and HTC Sync Manager may not be able to recognize the phone right away after it is connected. If this happens, try out the following mentioned tips below which may help solve the problem.

You need to have installed the latest HTC Sync Manager version.

For this in HTC Sync Manager, click the three dots displayed vetically > Check for updates. If a new version is available, download and install the update.

Then enable app permissions.

If your phone is running on Android 6 Marshmallow, connect your phone to your computer, and then open the Notifications panel on your phone. Tap the first HTC Sync Manager notification, and then tap Allow each time you’re prompted to grant HTC Sync Manager access to your data.

Also check the cable connection.

Try connecting to different USB ports. Make sure you connect your phone to a USB 2.0 port on your computer. Try changing the USB cable. Make sure to use an HTC-branded cable. Also try connecting your phone to another computer that has the latest HTC Sync Manager version installed.

Check if phone is mounted as media storage.

For this connect your phone to your computer. In Android 6 Marshmallow, tap Yes when you’re prompted to allow USB file transfers on your phone. Or, open the Notification panel, tap the Use USB for notification, and then tap File transfers.

If your phone is successfully mounted as media storage, you’ll see the name of your phone under the Computer window of your PC. The phone name will also be listed in the Control Panel > Device Manager.

HTC Sync Manager


Run HTC Sync Manager as an administrator.

Just open HTC Sync Manager as an administrator, or make sure you’re logged in on your computer as an administrator. Right-click the HTC Sync Manager shortcut, and then click Run as administrator. If prompted by User Account Control, then click Yes to apply permission to allow the program to run with full permission as an administrator. If you’re doing this while logged in as a standard user instead of an administrator, then you will need to provide the administrator’s password before the software will run as administrator. Connect your phone again to your computer and check if HTC Sync Manager recognizes your phone.

Finally if still it is not recognizing your phone then uninstall and reinstall HTC Sync Manager

Disconnect your phone from your computer. If you’re using a Windows® computer, open the All Programs menu and find the HTC folder. Uninstall both HTC Sync Manager and HTC Driver. Reinstall HTC Sync Manager. Check for the latest version and install the update. Connect your phone to your computer again. Check if HTC Sync Manager can now detect your phone.

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