Complete guide to fix problems with the HTC U11 smartphone


The HTC U11 is the new design and build smartphone from HTC with an impressive camera, solid battery life, dust and water resistance, and excellent audio experience to enjoy pokies games. Though this phone doesn’t come with any problems but some of the common problems that HTCU11 users experience is what is you will able to fix in this complete guide.

If PC not recognizing your phone

HTC U 11 PC sync

Some users have found that when the phone is plugged into their PC, it doesn’t recognize the U11’s internal storage, making it impossible to transfer files to the phone. The HTC Sync Manager also fails to recognize the device.

So to fix it you need to make sure that the USB drivers are updated on your PC, that the phone is updated, and that the cable isn’t at fault. HTC also has a detailed checklist available for when the HTC Sync Manager fails to recognize the phone, which you can find here.

This issue seems to occur when the phone is plugged into the USB 3.0 port of the PC for the majority of users. If your computer also has a USB 2.0 port, it will recognize your device, as long as you plug it into that port.

HTC U11 microSD card issues

How to solve SD Card issues in HTC U 11

While using the mobile few users e come across a message that says that the SD card is corrupt. Also some owners have also seen persistent notifications that state that the SD card has been unmounted. As far as the SD card unmounted/mounted issue is concerned, it is something that is expected to be fixed with an upcoming software update.

In the other case, make sure that the microSD card is actually working fine by plugging it into another phone or your PC. If it is, back up all the data on the SD card first and then put it back in the U11. On getting the SD card corrupted notification, opt to do a complete format. Then go to the Storage section in the Settings menu and do a Safe Eject. You can now move your files back on to the microSD card, and put it back into the phone while the device is powered off. The card should now be recognized and work as expected.

If Audio and video is out of sync in HTC U11

HTC U11 Audio

If you found that while watching videos, particularly on Youtube or those sent on Whatsapp, the video gets stuck after a few seconds and when it restarts, the audio and video are out of sync. While this is unlikely to be an issue with the apps in question, it’s a good idea to make sure that they are up to date. Also you can simply wipe the cache partition as this seems to have done the trick for most users. To know how to wipe the cache read the full post down below.

Not receiving messages or calls in HTC U11


The unlocked version of the phone available directly from HTC is supposed to be compatible with most of the telecom wireless providers, but some users have had difficulty receiving calls or far more common are dropped messages.

As far as not receiving calls, the problem is related to the SIM card. If you have just used your older SIM with the U11, there may be some compatibility issues. You will have to go to the carrier store to get a new SIM card, which should be available to you for free. Once you swap the SIM, it should now be possible to make and receive calls.

A SIM switch may help with regards to not receiving text messages as well, but for some users, the solution has been a touch more complicated. You have to call carrier specific customer care and ask them to turn off or remove “CDMA-less Provisioning,” which is causing the text messages to be blocked.

The issue might also have to do with the unlocked phone not being properly activated on the network. After following the step above, make sure to check that the phone is fully activated. Once that is done, the device should now work as expected.

No headphone jack in HTC U11

HTCU11 no headjack

HTC is able to provide a great audio experience with the included USB-C USonic earphones, but the lack of a headphone jack has resulted in a couple of problems. So if you want to use your regular headphones, a 3.5 mm adapter is available in the box. However, few users reported that the adapter doesn’t work for them. Also the use of the USB-C port for audio means that you are unable to charge your phone while listening to music, which is an issue for some users.

So if your headphone jack adapter doesn’t work, keep in mind that the first time you plug it in, a notification for a firmware update will pop up. You can also get the update and manage the adapter by downloading the HTC Audio Jack Adapter Toolkit from the Google Play Store here.

If the update notification doesn’t appear when you first plug in the adapter, it is best to uninstall the app, restart the phone, and try again. It may take a couple of tries before it works.

There is unfortunately no simple solution to the USB problem right now. One option would be to use a Bluetooth headset while the device is charging. Another would be to buy a hub with multiple USB-C ports so you can plug in the charger and the 3.5 mm adapter or the USonic earphones at the same time.

If you have connectivity issues with HTC U11

HTCU11- Wifi issues

As is the case with any new device, you may find yourself facing some connectivity issues with Bluetooth and Wi-Fi. Both Bluetooth and Wi-Fi issues have been found with the HTC U11.

For Wi-Fi issues turn the device and the router off for at least ten seconds, then turn them back and retry the connection. Go to Settings – Power saving and ensure that this option is turned off. Use the Wi-Fi Analyzer to check how crowded your channel is, and switch to a better option.

Forget the Wi-Fi connection by going to Settings – Wi-Fi and long tapping the connection you want, then selecting Forget. Re-enter the details and try again. Make sure the router firmware is up to date. Also make sure the applications and software on the device are up to date.

Go into Wi-Fi – Settings – Advanced and make a note of your device MAC address, then make sure that it is allowed access in the router’s MAC filter.

To solve Bluetooth issues when connecting to the car, check the manufacturer’s manual for the device and the car and reset your connections. Ensure that you are not missing a vital part of the connection process.

Go to Settings – Bluetooth and ensure nothing needs changing. Also go into Settings – Bluetooth and delete all prior pairings, then try setting them up again from scratch.

When it comes to issues with multiple device connection, only a future update will be able to address this problem.

Other issues that can be solved with software update only

Android pie on HTC

There are a few bugs and issues that show up with every smartphone that don’t have a workaround available. In those cases, your only option is to wait for a software update. Also in the case of hardware issues and failures, your only option will be to get a replacement device.

Before installing a system software update, you can check first what Android version you have on your phone. From the Home screen, swipe up and then find and tap Settings. Then Tap About > Software information. Check under Android version.
You can choose to automatically download and install software updates for HTC or mobile operator apps.
  • Go to the Home screen, swipe up and then find and tap Settings.
  • Next Tap About > Software updates. To save on data usage, you can choose to update through Wi‍-Fi only.
  • Choose whether to auto-download system updates, app updates, or both.
  • App updates are installed automatically. You’ll still need to confirm when to install system software updates.

Be it known that Android Pie is the latest OS available if you want to have on your HTC U11 phones.

How to hard reset, soft reset, boot into safe mode and perform wipe cache partition in HTCU11

To hard reset make sure that you have backed up any important files and content you might have saved on your phone.

  • Go to Settings — Backup & Reset.
  • Tap on Factory Data Reset.
  • If you want to save the content of your SD card, make sure that Erase SD card isn’t selected.
  • Tap Reset Phone — OK.

To Hard Reset the hardware buttons turn off the device.

  • Press and hold the volume down key. Then press the power button until the phone vibrates, then release the power button, but keep the volume down key pressed until a screen with red and blue text appears.
  • Use the volume down key to navigate to “reboot to bootloader” and press the power button to select it.
  • Another screen will then appear, where you can use the volume down key to navigate to “boot to recovery mode.”
  • Using the volume down key to “Wipe data/Factory Reset.”
  • Select “Yes — delete all user data” to confirm the whole operation.
  • After that select option “reboot system now.”
  • You can also go into Settings – Backup and Reset and tap on “Reset Phone.”
  • Keep in mind that performing a Factory Reset will erase all your data, so don’t forget to backup anything important you might have.

For Soft Reset your HTC U11

If the display is off, first press the power button to turn it on. Then press and hold the power button and tap on Restart.

If the device is not responding, press and hold the power button and volume down key simultaneously until the phone vibrates and then release the buttons. You may have to press and hold the keys for up to 15 seconds.

To Boot into Safe Mode when the phone is on, press and hold the power button.

  • In the pop up menu, press and hold Power Off.
  • When you see “Reboot to Safe Mode,” tap on OK.
  • Restart the phone to go back to the normal mode.

You can also boot into Safe Mode using hardware buttons. When the phone is off, press the power button to turn on the device.

When you see the HTC logo on the screen, press and hold the volume down key until you see Safe Mode written at the lower portion of the screen.

To Wipe cache partition use the first four steps in the “Factory Reset” section to go into Recovery Mode. Press the volume down key to “wipe cache partition” and then press the power button to select.

Note that HTC U11 is a great smartphone and most of such issues will likely be fixed with future updates, and the device has a lot to offer, particularly if you’re looking to play pokies with it.

HTC U11 would be an excellent decision if you’re looking for a new Android smartphone thanks to its fast processor, long battery life, and incredible camera it costs around AUD$999 and represents decent value compared to its high end competitors too.

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